Frequently Asked Questions
Everything you need to know about our premium loose-leaf blends and tea service.
What is the shelf life of your loose-leaf teas?
Our teas are best enjoyed within 12 to 24 months of purchase. To maintain maximum freshness, we recommend storing your tea in a cool, dark place inside an airtight container away from strong odors.
How long will it take for my tea order to ship?
We typically process and ship orders within 2-3 business days. Once shipped, standard delivery via USPS or UPS generally takes 3-5 business days depending on your location.
Can I return tea products if I don't like the flavor?
Due to the perishable nature of food and beverage products, we cannot accept returns on opened tea. However, if there is an issue with your order or the packaging is damaged, please contact us within 14 days for a replacement or store credit.
Do you offer international shipping?
Currently, The Tea House on Los Rios ships exclusively within the United States. We hope to expand our shipping capabilities to tea lovers worldwide in the near future.
Are your tea blends organic or fair trade?
We source the highest quality ingredients from reputable growers globally. Many of our selections are organic and fair-trade certified; please refer to the specific product descriptions for detailed sourcing information.
How can I book a reservation for high tea at your physical location?
While our online store handles product sales, table reservations for our historic San Juan Capistrano location can be made directly through our website's 'Reservations' page or by calling us during business hours.